At Crop Shop - The Creative Agency, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services. By using our website, you agree to the terms of this policy.

​​

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other details you provide when communicating with us or purchasing our services.

• Usage Data: Information on how you use our website, such as IP address, browser type, session information, page response times, and browsing methods. We use external tools like Google Analytics to gather this data.

• Cookies: Our website uses cookies and similar tracking technologies to enhance your experience. External service providers (Google, Facebook, Stripe) may also place cookies. You can manage cookie preferences in your browser settings. We use tracking pixels to track your behaviour with our emails.

​​

Why do we collect such personal information?
We collect information to:
- Provide and operate personalised services.
- Offer ongoing customer support and technical assistance.
- Communicate general or personalised service-related notices and promotional messages (we limit sending you promotional content to necessary instances).
- Analyse aggregated data to improve our services.
- Comply with applicable laws and regulations.

​

How We Use Your Information?

We collect your information for the following purposes:

• Service Delivery: To operate and provide personalised services and customer support.

• Communication: To send service-related updates and limited promotional content.

• Data Analysis: To improve our services by analysing aggregated data.

• Compliance: To comply with legal requirements.

​

Security

We employ appropriate security measures to protect your personal information from unauthorized access or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.

 

Consent, Withdrawal and Data Update

By using our website, you consent to our use of your provided data. If you wish to withdraw your consent, request data removal, or stop receiving communications, don't hesitate to get in touch with us at hello@cropshoptca.com, or you can click the unsubscribe button at the bottom of the emails you receive from us. If you are an ongoing customer, you can update your payment-related details at the client portal.

​​

Changes to this Privacy Policy

To provide you with the best services and stay compliant, we may update these policies from time to time. Any changes will take effect immediately upon posting on this page. We encourage you to review this page regularly to stay informed about how we are protecting your information.

​​

Questions and contact information

For any support or inquiries, please contact us at hello@cropshoptca.com or call us at +61 0406489045. We aim to respond and resolve your case within 24 hours or as quickly as possible, depending on the query complexity.